This policy explains what CaseClerk does with the data you give it at caseclerk.ai. It is written to be checked against the product, so it describes what the service actually does rather than what it might do one day.
Account data. Your name, email address, password (stored hashed, never in readable form), and the IP address and country your account was created from.
Case documents. The files you upload into a case vault, the text extracted from them, your questions and the answers returned.
Billing data. A Stripe customer reference, the plan you are on, the period it runs to, and the card type and last four digits when a card is on file. We never receive or store the full card number. The card is entered on Stripe's own payment page, not on ours.
Usage data. The number of pages your questions have read in the current period, so we can apply your plan allowance.
To run the service you asked for: to keep your vault, answer your questions, bill the plan you chose, send you the account emails the product needs (verification, password reset), and to keep the service secure and working.
We do not sell your data and we do not use your case documents to train any AI model of our own.
Google (Gemini API). To answer a question we send it the relevant text from your documents, and images of scanned pages, to Google's Gemini API. This is how the analysis is produced. Google processes that content to return the answer.
Stripe. Payments, subscriptions and invoices. Stripe receives your email address and card details; we receive back a customer reference and the plan.
Hosting and email. Our servers and our outgoing mail server, run for us and used only to deliver the service.
That is the whole list. Nobody else receives your documents.
Uploaded files are held in private storage that is not publicly reachable and is not indexed. They are served only to the account that owns them. When you delete a file it is removed from storage and from your vault. When an account closes, its documents are deleted.
Case documents, questions and answers stay while your account exists, because that is the history the product is for. Account and billing records are kept while the account exists and afterwards only for as long as tax and accounting rules require.
Write to [email protected] to get a copy of your data, correct it, have it deleted, or object to how we use it. We answer within 30 days. Depending on where you live you may also have the right to complain to a data protection authority.
We set the cookies the site needs to work: a session cookie that keeps you logged in and a token that protects forms against cross-site submission. We do not use advertising cookies on the application.
CaseClerk is a tool for legal professionals and is not directed at anyone under 18.
We may update this policy. Material changes are announced on this page. Questions and requests go to [email protected].
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