Needles Case Management Pricing and Neos Cost Per User
Needles is now Neos, reported at $109 per user per month on Essentials, $139 on Premium and $189 on NeosAI Platinum. Yearly cost for 5 and 10 users, and what else is priced in the open.
If you are pricing Needles case management, you will find that the product is now sold as Neos, from Assembly Software, and that its own site pushes you to a demo instead of a price. The figures below come from third party listings, so treat them as a starting point and get a written quote.
Neos, the successor to Needles, is reported at $109 per user per month on Essentials, $139 on Premium and $189 on NeosAI Platinum, according to Software Advice and Capterra. Other sites show $99 or $85 as the entry price, so the number moves depending on where you look. For a ten person plaintiff firm the most commonly cited tier comes to about $13,000 a year in licenses before any setup.
How much does Needles case management cost?
The most consistent figure is $109 per user per month for Essentials. Capterra and Software Advice both show that starting price. SourceForge and Slashdot list $99, and one review site lists $85. None of these come from Assembly Software itself, and the listings also disagree on whether a free trial exists. Ask the vendor for the current rate card and the contract term before you budget.
| Tier | Reported per user per month | 5 users a year | 10 users a year |
|---|---|---|---|
| Neos Essentials | $109 | $6,540 | $13,080 |
| Neos Premium | $139 | $8,340 | $16,680 |
| NeosAI Platinum | $189 | $11,340 | $22,680 |
The table multiplies the reported tiers by seat count. It does not include implementation, data migration from an older Needles install, training or add-on modules, any of which can change the first year bill.
What do the Neos tiers include?
Neos is a plaintiff focused case management platform: matters, contacts, documents, calendaring, billing and reporting in one place. The reported top tier is branded NeosAI, which tells you where the vendor is putting its AI work. Exactly which AI features sit in Platinum and which are separate is something to confirm on a demo with your own file, since listings do not spell it out.
How does Neos compare with CasePeer, SmartAdvocate and a reading tool?
All three case management systems bill per user, so cost climbs with every paralegal and case manager you add. CaseClerk is a different kind of purchase. It does not manage cases. It reads the records, bills, police reports and letters in a claim and answers questions with the page cited, billed per account.
| Option | What you pay | Best for |
|---|---|---|
| Neos Essentials | $109 per user a month (reported) | Firms that want one system for cases, documents, calendaring and billing |
| CasePeer Basic | $90 per user a month (printed) | PI firms that want a printed price and a PI specific workflow |
| SmartAdvocate | About $109 per user a month (reported), implementation extra | Larger PI and mass tort shops that need heavy workflow automation |
| CaseClerk | $99, $249, $499 or $998 a month per account (printed) | Any firm whose slow step is reading records, not managing cases |
Our own pages cover the others in detail: CasePeer pricing, SmartAdvocate pricing and a side by side of CasePeer alternatives. Neos is a reasonable pick if your staff already knows Needles. If you are choosing fresh, price all of them with the same ten user count and the same implementation assumptions.
Where does the real cost of a PI system hide?
The license is the visible part. The larger cost in most small PI firms is paralegal time spent reading. A single serious injury file can run 2,000 to 5,000 pages of medical records and bills, and every demand needs the treatment dates, gaps in care, prior injuries and billed totals pulled out of them. Case management stores that file. It does not read it for you at the depth a demand needs.
That is the job CaseClerk is built for. You upload the file, ask for the treatment timeline or the billed total by provider, and every answer names the document and page so a case manager can verify it in seconds. Solo is $99 a month for 2,500 pages, Professional is $249 for 10,000, Firm is $499 for 30,000 and Enterprise is $998 for 60,000. A new account gets 25 pages and up to 5 files on trial with no card, enough to test one closed claim.
Should you replace Needles or add to it?
Replace it if the system itself is the problem: slow, unsupported, or missing features your staff needs every day. Keep it and add a reader if the case management works and the drag is records review. A migration means moving matters, documents and trained habits, and that cost is rarely in the quote. A flat $99 to $249 reader costs less than one extra seat of any of these platforms.
Plaintiff firms also tend to carry retainer agreements, fee agreements and vendor contracts that need version control, and contract management software for fee and vendor agreements handles that side without touching your case system.
Needles and Neos pricing questions
Is Needles the same as Neos?
Neos is the successor to Needles, both from Assembly Software. Needles was the long running plaintiff case management product, and Neos is the current platform sold under the newer name. Existing Needles customers are usually quoted a Neos path, so ask what migration involves.
Does Neos have a free trial?
Sources disagree. Capterra says no free trial is available, while Software Advice and Slashdot list one. The vendor is the only reliable source. If you want to test AI on your own records first, CaseClerk gives 25 pages and up to 5 files with no card.
Is Neos cheaper than CasePeer?
On printed numbers CasePeer Basic at $90 per user a month undercuts the reported $109 for Neos Essentials. Features differ, so compare tiers with the same staff size and a quote from each vendor.
Does Neos include AI?
The reported top tier is called NeosAI Platinum, so some AI sits there. What it reads, and whether answers cite pages, should be tested on a real file in a demo.
What does CaseClerk cost compared with Neos?
CaseClerk prints $99, $249, $499 or $998 a month per account with no per seat charge. It reads and cites documents but does not manage cases, so many firms run it beside their existing system.